FAQ

A few plain answers about ordering from IndoorMews. If you need something that is not here, write to us.

Shipping

Orders ship in 1–4 business days. Delivery is in 7–14 business days.

Items in a set may arrive in more than one package, since they ship from our supplier.

Returns

You may request an ordinary return within 30 calendar days after the item is delivered. For shipments that arrive in more than one package, each item’s window starts when that item arrives. Ordinary returns are for unused, unaltered items in the condition you received them, in their original packaging, with the parts that came with them where reasonably possible.

To start a return, email heemselfmade@gmail.com or call (916) 228-0153 within 30 days of delivery. Include your order number and the item. Wait for return instructions and the correct address before you mail anything. For an approved ordinary return, send the item within 14 calendar days after we give you usable instructions, unless we agree otherwise or the law allows more time.

For ordinary returns, you pay the return shipping cost. We do not charge a restocking fee. Original delivery charges are not refunded unless the law requires it or we expressly agree. If goods arrive damaged, defective, or different from your order, contact us as soon as you reasonably can — the ordinary 30-day window and unused-condition rules do not limit rights the law gives you for faulty or misdescribed goods. When a return is needed to fix a confirmed defect, shipping damage, or our fulfillment error, IndoorMews covers reasonable return shipping and will replace the item, refund you, or provide the other remedy required by law.

If a return is approved, we initiate the refund to the original payment method within 10 business days after we receive and inspect the item, or sooner if the law requires. Opened chews, edibles, and similar consumables, including silvervine, are generally not eligible for ordinary returns once opened. IndoorMews remains responsible for this policy even when a partner supplier ships the goods.

This is a short summary. The full rules, including exchanges, cancellations, exceptions, and your legal rights, are in our Return and Refund Policy.

Supervised play

Supervised play recommended. Toys with string, bells, feathers, or small parts should be used with a person nearby. If a toy is damaged or comes apart, set it aside.